Refund & Cancellation Policy
Last Updated: 15th July 2026
Refund & Cancellation Policy
At Uzit Events Planner, we understand that plans can change. This policy explains how cancellations, rescheduling, refunds, and rental-related issues are handled to ensure a fair experience for both our clients and our business.
By booking our services or renting equipment, you agree to the terms outlined below.
Event Planning Services
Booking Confirmation
Your event date is reserved only after:
- Your booking has been confirmed.
- The required deposit has been received.
- Both parties have agreed to the services being provided.
Submitting an enquiry does not reserve your event date.
Deposits
Deposits secure your booking and allow us to begin planning and reserving resources for your event.
Unless otherwise agreed in writing, booking deposits are non-refundable.
Cancellation by Client
If you need to cancel your event, please notify us as soon as possible.
Depending on the stage of planning and preparation already completed, cancellation charges may apply.
Any remaining balance paid beyond the non-refundable deposit may be refunded at our discretion after deducting costs already incurred.
Rescheduling
We understand that unexpected situations may require an event to be postponed.
Where possible, we will work with you to reschedule your event based on our availability.
Requests to reschedule should be made as early as possible.
Rescheduling is not guaranteed and depends on availability.
Event Rental Services
Rental Reservations
Rental items are reserved once your booking has been confirmed and any required payments have been received.
Because inventory is reserved specifically for your event, cancellations may affect item availability for other customers.
Rental Cancellations
Cancellation requests should be submitted as soon as possible.
Refund eligibility depends on:
- The notice provided before the event date.
- Whether equipment has already been prepared.
- Whether delivery arrangements have already been scheduled.
Any applicable refunds will be communicated during the cancellation process.
Damaged or Lost Equipment
Customers are responsible for rental equipment during the agreed rental period.
Additional charges may apply for:
- Lost items
- Broken equipment
- Missing accessories
- Damage beyond normal wear and tear
Charges will be based on the repair or replacement cost of the affected items.
Late Returns
Rental items should be returned on the agreed date and time.
Late returns may result in additional rental charges unless alternative arrangements have been approved in advance.
Delivery & Setup
If delivery and setup services have been booked, please ensure the venue is accessible at the agreed time.
Delays caused by restricted access, venue limitations, or changes made after confirmation may affect setup times.
While we make every effort to deliver on schedule, circumstances beyond our control including traffic, weather, or venue restrictions may occasionally cause delays.
Weather & Unforeseen Circumstances
Outdoor events may be affected by weather conditions.
Where possible, we will work with clients to discuss alternative arrangements or rescheduling.
Uzit Events Planner cannot be held responsible for cancellations or delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, government restrictions, or other force majeure events.
Refund Processing
Where a refund has been approved, it will be processed using the original payment method whenever possible.
Processing times may vary depending on your payment provider.
Questions About Your Booking
If you have any questions regarding your booking, cancellation, or refund request, please contact us as early as possible.
Our team will be happy to discuss your situation and help find the best possible solution.
Contact Information
Uzit Events Planner
Phone: (346) 232-2454
Email: uzitep@yahoo.com
Address: [Business Address]